1. Introduction

• This policy outlines the terms under which users can request refunds or returns for our IPTV service.

2. Eligibility for Refunds

• Refunds may be issued under the following circumstances:
  • Service interruptions that are not resolved within a specified period.
  • Technical issues that cannot be resolved after reasonable attempts.
  • Incorrect billing or unauthorized charges.

3. Non-Refundable Items

• The following items are non-refundable:
  • Subscription fees for services rendered.
  • Fees for add-on services or content.
  • Any promotional or discounted offers.

4. Requesting a Refund

• Users must submit a refund request within [insert time frame, e.g., 30 days] of the charge.
• Requests can be made through [insert method, e.g., customer support email or website form].

5. Processing Refunds

• Once a refund request is received, we will review the request within [insert time frame, e.g., 7 business days].
• If approved, refunds will be processed back to the original payment method.

6. Return of Equipment

• If equipment (e.g., set-top boxes) is provided, users must return it within [insert time frame, e.g., 14 days] of cancellation to avoid additional charges.
• Equipment should be returned in its original condition. Users may be charged for damaged or unreturned equipment.

7. Changes to the Policy

• We reserve the right to modify this Refund and Return Policy at any time. Changes will be posted on our website and will take effect immediately.

8. Contact Us

• For any questions regarding this policy, please contact us at Email: [email protected]
  WhatsApp Number : +447418350051

Conclusion

This Refund and Return Policy is designed to ensure transparency and fairness for our users. Please read it carefully before subscribing to our services.